ONEscore Data Analytics Solution - Know Your Audience
O’Neils ONEscore rating system allows you to create segmentation of your audience based on a scoring system with built-in “Live” Personas that will provide deep insight into who specifically your customers are, what they feel, and how they thing. This insight will allow you to effectively communicate and provide intelligence to your organization that was never available until now. ONEscore takes a comprehensive look at a range of criteria that impacts the customer journey, including artificial intelligence & analytics, Omni-channel Communications, customer journey, and risk factors of each audience member. You can then create custom campaigns for outreach or create decision reports on the segmentation of your audience. ONEscore is the new standard to help you gain a better understanding of how to communicate and engage your audience members more effectively to improve quality and reduce risk.
Improve Star Rating and Net Promoter Scores
O’Neil’s ONEscore incorporates SDOH data, artificial intelligence and predictive modeling to help our clients improve our clients Star Ratings and NPS.
ONEscore combines insight from multiple data points related to a customer, and analyzes and learns from that data, then presents an unprecedented opportunity to improve customer satisfaction and retention.