O’Neil makes it easy for you to strengthen relationships with your healthcare members by communicating how they prefer. We offer a complete CCM platform with integrated, Omni-channel communications for the creation and delivery of personalized content in a variety of paper and electronic media, including documents, email, sms, HTML, and even PowerPoint and interactive video.
Delivering an exceptional customer journey begins with a member-centric approach to communicating with and guiding members at every interaction. When organizations recognize that expectations vary from person to person, and implement systems to accommodate those expectations, they pave the way for more exceptional service delivery.
O’Neil specializes in all aspects of Managed Healthcare member communications including Commercial, Medicare, Part D, Medicaid, Individual Membership communications, PBM, and Disease Management. We understand the latest government and CMS requirements and we have solutions in place to help you communicate to your membership and keep you in compliance.
It has never been more imperative that Healthcare organizations provide a world-class customer service experience to strengthen their reputations, Star Ratings, and Net Promoter Scores (NPS). Meeting these expectations requires a deeper understanding of an individual customer’s needs across the entire customer journey.
Over 250 years
of combined healthcare expertise within O’Neil, including all aspects of member and provider communications.
100+ million
healthcare recipients receive communications from O’Neil
